Refund Policy

Refund, Cancellation and Rescheduling Policy

All class and service purchases are final and nonrefundable, except when a class or service is canceled

by Nurturing-Souls.

Rescheduling Services

Services may be rescheduled one time when written notice is received at least 24 hours before the scheduled appointment.

The rescheduled service must take place within 30 calendar days of the original appointment. Reschedule requests received with less than 24 hours’ notice, second reschedule requests, and missed appointments will result in the full payment being forfeited. A new payment will be required to book again.

All rescheduling requests must be emailed to womenwhothrive11@gmail.com. Messages sent through social media are not considered official cancellation or rescheduling notices.

Classes

All class registrations are final and nonrefundable.

Registration cannot be transferred to another class, service, or participant unless Nurturing-Souls gives written approval. Missing a class, arriving late, leaving early, or choosing not to complete a class does not qualify for a refund, credit, replay, or make-up session.

Recordings and replays are only provided when specifically included in the class description.

Late Arrivals and No-Shows

A 15-minute grace period is provided for scheduled services. Your service will still end at its originally scheduled time.

Arriving more than 15 minutes late may result in the service being canceled and treated as a no-show. No-shows and late cancellations are nonrefundable, and a new payment will be required to book again.

Virtual Classes and Services

Clients are responsible for confirming the correct date, time zone, internet connection, Zoom access, camera, and sound before a virtual class or service begins.

Technology problems occurring on the client’s side do not automatically qualify for a refund or make-up session. A courtesy reschedule may be offered at the discretion of Nurturing-Souls.

Payment Plans

A payment plan is a commitment to the full cost of the class or service and is not a pay-as-you-go arrangement.

Missing sessions, withdrawing from a program, or choosing not to complete a class does not cancel the remaining scheduled payments.

Spiritual and Personal Results

Every person’s experience is different. Nurturing-Souls does not guarantee a particular spiritual, emotional, physical, financial, relationship, or life outcome.

Refunds will not be provided because a client did not experience the specific result they expected. All services are spiritual, ceremonial, educational, or complementary wellness practices and are not substitutes for medical or mental-health treatment.

Emergencies

Genuine emergencies may be reviewed individually. Nurturing-Souls may offer a one-time rescheduling credit at its discretion, but an exception is not guaranteed.

Cancellations by Nurturing-Souls

If Nurturing-Souls cancels a class or service, the client may choose to transfer the payment to another available date or receive a refund.

If Nurturing-Souls reschedules a class and the client cannot attend the new date, the client must request a refund within seven calendar days of receiving the rescheduling notice.